Somma Tool Company, Inc. is committed to insuring the complete satisfaction of our customers. If for any reason you are not satisfied with the merchandise you have purchased, please contact Customer Service at 203-753-2114 or email@example.com.
No merchandise may be returned without prior authorization from Somma Tool. Contact us first for a Returned Merchandise Authorization number.
The following conditions apply to any returned merchandise:
Shipment ErrorsIn order to be eligible for credit or adjustment we must be notified within 2 days of any errors.
Defective MerchandiseIf the merchandise is defective, we can, at your choice, either replace the merchandise or issue you a full refund.
Unused MerchandiseStandard Items:
All unused standard items may be returned for full credit within 30 days of purchase. After 30 days a restocking fee may apply.
If we determine that the merchandise may be returned, all non-stocked items (usually listed in the gray shaded area in our catalog) are subject to a 50% restocking charge.
All special items (usually designated by an *) manufactured to your specifications can not be returned for credit.
Order CancellationCancellation of orders can be made only with our consent.